Refund Policy
🐾 Pawolly Refund Policy
Effective Date: April 01, 2025
At Pawolly, we are committed to ensuring your satisfaction with every purchase. If you're not completely happy with your order, please review our refund policy below:
🛍️ Eligibility for Returns
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Timeframe: You have 30 days from the date of delivery to initiate a return.
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Condition: Items must be unused, unopened, and in original packaging to be eligible for a refund.
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Exclusions: Certain products, including perishable items, personalized products, and opened consumables, are non-returnable.
💳 Refund Process
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Refund Method: Refunds will be processed to the original payment method.
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Processing Time: Please allow up to 7 business days for your refund to be processed.
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Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer.
📦 Return Instructions
To initiate a return:
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Contact Us: Email us at help.pawolly@gmail.com with your order number and reason for return.
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Return Authorization: Upon approval, we will provide you with a Return Authorization Number and return shipping instructions.
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Return Shipping: Securely package the item(s) and ship them to the address provided.
🐾 Contact Information
For any questions or assistance:
📧 Email: help.pawolly@gmail.com
📍 Address: 7520 Blue Spruce Avenue, Las Vegas, NV 89129, USA